Handling Time (Business Days)*

Has order shipped?

As soon as your order is shipped, we’ll send you a shipping confirmation email with tracking information. If you believe your order should have shipped already, but you haven’t received your shipping confirmation email, please reach out to us （support@extrbici.com)- our Team will be happy to look into it and see what happened.

What countries do you ship to?

We ship to all of the following locations.

United Kingdom

United States

France

Germany

Spain

Italy

Australia

Canada

If you would like to purchase our goods in a different location, please email us at support@extrbici.com – we will organise this for you!

Import Duty and Tax

In most cases, you will receive items or orders at your final payment paid to www.extrbici.com. It is the customer’s responsibility to pay the import and customs duties and fees that are incurred as a result of the international shipment (Except shipping from the above warehouses to a domestic or single marketplace).

Changes of Shipping

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

For any third-party shipping outside of Extrbici’s normal shipping process, Extrbici cannot provide ANY additional shipping information or documentation.

Paypal Shipping Address

If your payment is processed by Paypal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. If in any case of some countries and regions, we can not ship to, we will also inform you accordingly by email after your purchase.